Our Front Line: If These Walls Could Talk 

Healthcare projects are often deemed successful when the facility opens, caregivers move in, and operations begin. Yet the real measure of success happens long after occupancy, when the built environment is tested daily by clinicians, administrators, patients, and families. While post-occupancy evaluations provide valuable data, they rarely capture the full story of how spaces are used, adapted, and reinvented by those on the front lines of care.

Multiple health systems will share perspectives on key questions such as:

- How are amenity and support spaces being utilized today versus their original design intent?

- What workplace investments have had the greatest impact on staff satisfaction, recruitment, and retention?

- Where do caregivers still struggle despite new facilities and modernized environments?

• Michael Fiore, MPH, CIH, Assistant Vice President, Clinical Operations, Endeavor Health System

• Janet Lin, MD, MPH, MBA, MHCDS, Chief Strategy Officer, UI Health

• ​John Stiles, Director of Planning, The Ohio State University Wexner Medical Center

• Stasia Suleiman, IIDA, NCIDQ, LEED, Regional Healthcare Market Leader, Design Director, Gensler

• General Contractor, or MEP Engineer 

• Moderator: Michael Schur, AIA, LEED AP, Global Wellness Leader, Gensler